Economic Support Services

Polk County is one of ten counties to make up the

Great Rivers Income Maintenance Consortium. A

consortium map is available online.

Location and Staff Contacts:

 

Children and Families Department

Polk County Government Center

Economic Support Unit

100 Polk County Plaza, Ste 50

Balsam Lake WI 54810

economicsupport@co.polk.wi.us

 

Diana Peterson, Economic Support Manager

715.485.8478

 

Energy Assistance Hotline

715.485.8480

Polk County Economic Support Specialists collaborate with our consortium partners to staff the Great Rivers Call Center. If you have general questions/inquiries about your case, or a renewal, or if you want to report changes (for example, a change in income, household composition, address, rent/mortgage amount) you can contact the:

 

Great Rivers Call Center

Phone: 1.888.283.0012

Fax: 1.855.293.1822

8:00 a.m. - 4:00 p.m. (Monday, Tuesday, Thursday, Friday)

8:00 a.m. - 11:00 a.m. (Wednesday)

Great Rivers Weblink

 

Changes can also be reported online via https://access.wisconsin.gov

 

Centralized Document Processing Unit (CDPU): Members can report changes, submit documentation, and send proof/verification by fax using a coversheet called a Document Tracking Sheet (DTS) - members receive a Document Tracking Sheet (DTS) in the mail as part of a request for information, or they can obtain a DTS by logging in to their ACCESS account at https://access.wisconsin.gov and print one.

 

Mailing address:

PO Box 5234

Janesville WI 53547-5234

 

FAX: 1.855.293.1822

 

Marketplace (link)

To access the Marketpkace/Exchange to explore health care options and look for information about the Affordable Care Act (ACA) and/or the Marketplace.

 

To access information about local resources and assistance, regional enrollment efforts, and upcoming consumer events, visit http://e4healthwi.org and click on "For Consumers".

Links:

 

Support Programs

 

Support Resources

 

Key Contacts

All Applicants and Members

 

Reporting Fraud

If you suspect fraud, be a part of the solution

Hours:

Monday - Friday

8:30 a.m. - 4:30 p.m.

Closed on Holidays

 

Address:

Polk County Children and Families Department

100 Polk County Plaza

Ste 50

Balsam Lake WI 54810

 

Phone: 715-485-8400

FAX:      715-485-8490

 

Websites

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